The Records Department is responsible for maintaining and updating all department records and files such as incident and accident reports, parking citations and Massachusetts civil citations. The Records Department is also responsible for scheduling all firearms licensing and renewals.
In order to obtain records or reports please visit us during normal business hours Monday to Friday: 8:00 a.m. – 4:00 p.m. Please call in advance so we can prepare your report in a timely and efficient manner. As a reminder, reports are typically approved for release between 3-5 business days. Information is not always immediately available.
Community members can now obtain a copy of their motor vehicle crash report online at buycrash.com. The fee to access this online service is $10.00, payable by credit card. As always, crash reports are available at our Records Department by request. Crash reports are generally available 3 days after the crash but could be longer.
Firearm Licensing & Renewals are by appointment only. Learn more here.
Please call during regular business hours (Monday to Friday 8:00 a.m. to 4:00 p.m.) to schedule an appointment or request a release of an incident or accident report.
(413) 583-8305 ext. 2217
(413) 583-8305 ext. 2218